How we handle your contract
Property contracts contain sensitive personal and financial information. Here is plainly how Realestate Lens stores, processes, and deletes the documents you upload — and where the limits of AI contract analysis sit.
Encrypted in transit and at rest
Contracts are uploaded over TLS 1.2+ and stored encrypted with AES-256. Only the authenticated buyer account can read its own documents.
Australian data residency by default
Your contracts and analysis results are stored in Australia (Sydney region). They never leave the country for primary storage.
No training on your contracts
We do not use your uploaded contracts, photos, or analysis results to train any AI model — ours or a third-party provider's. The provider relationship is configured to reject training and retain content for the minimum operational window only.
Delete any document, any time
Deleting a contract from the app issues a hard delete request to backend and AI processor. Backups roll over within 30 days.
What happens when you upload a contract
A step-by-step view of your document’s journey through the app.
- 1
Upload
You upload a PDF or photo from your device. The file is sent to our backend over TLS 1.2+ and saved encrypted to Australian-region storage.
- 2
Text extraction
We extract the text from each page (OCR if needed). Extraction runs in our backend, not on a third party.
- 3
AI analysis
The extracted text is sent to a large language model with a contract-specific prompt. The provider is configured for zero training retention and short-window content storage.
- 4
Risk report
Findings are scored, mapped back to clause and page numbers, and written to your account so you can re-open them later.
- 5
Deletion
Tapping ‘delete’ on a contract issues a hard delete to backend, AI processor logs (where supported), and search indexes. Backup snapshots roll over within 30 days.
What this app does not do
Realestate Lens is a tool for buyers. It is not a law firm, it does not replace your solicitor, and it should not be the only review your contract receives before exchange.
- We do not provide legal advice, legal opinions, or representation.
- We do not negotiate contracts on your behalf.
- We do not certify a contract as safe to sign.
- We do not guarantee that every risk in your contract has been identified — there is no AI that can.
- We do not replace a solicitor or licensed conveyancer.
What our risk framework checks against
The AI risk framework is reviewed against state-specific legislation and standard-form contracts. We update it as legislation changes.
Trust & security FAQ
Have a question we haven’t answered?
Email us at support@realestatelens.com.au. We’ll add the answer to this page if it helps the next buyer.